Frequently Asked Questions

Q: How long does it take to install BackupPoint?

It takes only a few minutes to install online. The installation process is exremely easy. Additionally, we provide phone/email support for installations where necessary.

Q: How do I configure BackupPoint?

The only thing you need to do is enter your user details and select which files to backup. A full help file is also provided, complete with easy-to-follow instructions to help you get the most from your BackupPoint Online Backup subscription.

Q: What files are backed up?

BackupPoint comes with a pre-configured list of auto-selected files, designed to help pick out the most commonly backed up files. Although it is recommended to customize this as some of these files might not be important to you and you will save time and storage space.

Q: Can I change what I back up?

Yes. Even after you've used BackupPoint to backup your files, you can quickly and easily alter which files you'd like to backup in future.

Q: Is this just like copying all my files to CD / DVD?

No. There are a myriad of reasons why remote backup systems like BackupPoint offsite backup solution is superior to simply copying files to removable media like CD's:

• Full, easy to browse catalogue of backed up files
• No hardware cost
• No media cost
• Guaranteed restorability
• Automated process (no labour cost and no human error)
• Fully managed system

Q: How do I restore files?

Simply open your BackupPoint client (program) and select Restore. You will be presented with an easy-to-follow folder-tree view. Either select All Files, or choose individual files and click Restore. Done!

Q: What if we already have a tape backup system?

Using a tape backup system and a remote backup system offers the best of both worlds. Critical files, like billing, customer contact files and databases can be kept on the online backup system. While, the tape system can be used to create a full backup of the entire system once or twice a month, instead of on a daily basis. The tapes and drive will last longer and require less maintenance. The online backup system can provide a quick and easy way to retrieve critical files and databases without the hassle of searching through tapes. Additionally, the offsite / online backup service is guaranteed restorable, unlike tapes (which have a high failure rate).

Q: What if we already have a Zip drive?

An online backup service is completely automated and has the required file redundancy to protect important data. The only safe way to use a zip drive for backup is to have multiple disks and make the same backup multiple times. That way when one of the disk fails you are still protected. While this is 'a' solution it is not optimal.

Q: How long will an online backup take?

Users with high-speed broadband internet connections should find this service comparable or faster than tape drives. The backup happens automatically at night, you don't need to pay someone to sit and watch it / swap CD's.

Q: Onsite, Offsite - What's The Difference?

Basically, remote backups work like regular tape backups, with one important difference. Instead of sending backups to a tape drive or other media attached to the computer being backed up, a remote backup sends encrypted file data over the internet to a computer file storage system safely off-site. This puts your backup beyond the reach of fires, floods, theft and accident in our secure data centre.

Q: Why Are Online Backups Considered More Beneficial?

The data is immediately stored off-site using an automated backup system. Also, only an internet connection is needed, completely eliminating the need for expensive backup equipment and media. And, since the system is automated, manual labour is eliminated.

Q: Why use an Australian based company?

If you were thinking of using a overseas backup vendor, just ask yourself what if you required your data in an emergency and had no internet access? How would you obtain your valuable data? We can send your data via hard copy (DVD or CD) for you to recover instantly.

Q: How Secure Are Online Backups?

All files are encrypted using super secure 128-bit encryption methods giving the user their own personal encryption code which is only known by the user of the system. The encryption technologies we utilise are Twofish, Triple DES, Advanced Encryption Standard (AES). NO one else can ever view your data, you are the ONLY person able to restore and view your data.

Q: Is it safe to do backup via internet?

Definitely. Your data is securely stored in a REMOTE backup server hosted by you, using military level encryption employed by most multi-national banks that require a high level of security. All of your data is 128-bit encrypted and compressed before being uploaded and stored on your backup server through a secure SSL channel. Encryption and decryption will only be done on client's machine with user's password, which will not be transmitted during uploading and downloading. Therefore, nobody, not even us, can read the files.

Q: Which operating systems and server application platforms are supported?

Backuppoint Online Backup Manager Business Edition supports essentially all common operating systems and databases, including Windows, Linux, Mac, NetWare, UNIX, Microsoft Exchange Server, Microsoft SQL Server, Lotus Notes/Domino, Oracle and MySQL.